Privacy and Cookies Policy

Information Collection and Use
Country Lanes Cycle Centre is the owner of the information collected on this site. We will not sell or rent this information to others. To deliver our service we may forward your information to the relevant tour supplier, who will either be a Country Lanes Cycle Centre representative or selected tour partner.

Personal Information
We request personal information from the user on our forms. This information is used to fulfil customers' enquiries, reservations and for billing purposes only.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our website. We use cookies, including Google Analytics, to improve the user's experience. The information is not sold or rented to others. If you do not agree with the use of cookies your can turn them off in your browser or discontinue using our website. We are more than happy to send you paper copies of the websites information, as an alternative.

Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Emailing
If a user wishes to opt in to our database via the "Join the Club" function on our website, we ask for contact information such as name and Email address. When joining the club the user agrees to receive information such as news and special offers alerts. Our Club operates with an opt in/opt out policy.

If you make an enquiry via a Check Availability form, you will automatically be enrolled in our Club.

Opt Out
Users who no longer wish to receive our promotional materials may opt-out of receiving these communications at any time. Simply reply to the Email with the word "stop".

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.

Complaints
In you think that Country Lanes Cycle Centre has not complied with the terms of this privacy policy, or are otherwise concerned with our treatment of personal information, please contact Country Lanes Cycle Centre, The Railway Station, Windermere, Cumbria, LA23 1AH. Complaints or requests for information shall be the object of an investigation or response within 30 business days. If the complaint is justified, Country Lanes Cycle Centre will take the appropriate measures to address the complaint, including access to the requested information, by proceeding with rectification or, as the case may be, by amending its policy and practices.
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Telephone: 015394 44544